Effective Date: 22 September 2026
Towels World
112/A, 4th Cross, Sakthi Nagar, Thindal, Erode – 638012
GSTIN: 33AHWPR7128M1ZH
Email: he***@*********ld.in
WhatsApp: +91 63812 04141
Towels World offers an exchange-based policy for eligible products. This policy applies to purchases made through the Towels World website.
- Exchange Window
An eligible exchange request must be raised within 7 days from the date of delivery. - Eligible Reasons for Exchange
Product received is damaged.
Wrong product received.
Manufacturing defect is identified.
Product/size mismatch attributable to fulfilment or product issue.
Normal change-of-mind requests are not eligible for exchange. - Condition of Product
The towel must be unused and unwashed, with original packaging and tags intact, and free from stains, damage, odour, alteration or other signs of use. Products damaged by the customer, used/washed products, or products returned without original packaging may be rejected. - How to Request an Exchange
Contact Towels World at he***@*********ld.in or WhatsApp +91 63812 04141 within 7 days of delivery. Please provide the order number, reason for exchange and clear photographs/videos where relevant. Towels World may request additional information to assess the request. - Return Shipping for Approved Exchanges
For approved exchanges arising from a wrong, damaged or defective product attributable to Towels World, Towels World will bear the applicable return/reverse-shipping cost. - Customer-Shipped Returns
For approved exchange cases where the customer is instructed to send the product back, the customer should securely pack the product and use the return instructions provided by Towels World. Unless otherwise confirmed in writing, customers should not send a return to an address not authorised by Towels World. - Inspection
All returned products are subject to inspection after receipt. Exchange approval depends on compliance with this policy and verification of the reported issue. - Exchange Product
If the requested replacement is available, Towels World will arrange the replacement subject to applicable shipping/serviceability conditions. If the exact replacement is unavailable or cannot reasonably be supplied, Towels World may offer an alternative resolution, including a refund where appropriate and required by applicable law. - Refunds
This is primarily an exchange-only policy. Normal returns do not qualify for a refund. However, where a refund is legally required or agreed because an eligible replacement cannot be supplied, the refund will generally be made to the original payment method. Once the returned product has been received and inspected, eligible refunds will be processed within 10 days, subject to payment-provider/banking timelines. - Non-Returnable / Non-Exchangeable Conditions
Used or washed towels.
Products without original packaging or tags where those are required for the return.
Products damaged by the customer.
Products altered, stained, soiled or otherwise showing signs of use.
Change-of-mind requests. - Customer Responsibility
Customers are responsible for checking the product promptly after delivery and contacting Towels World within the 7-day exchange period. Customers should retain order details and return documentation until the exchange is completed. - Contact
Exchange and return requests: he***@*********ld.in | WhatsApp: +91 63812 04141