Effective Date: 22 September 2026
Towels World
112/A, 4th Cross, Sakthi Nagar, Thindal, Erode – 638012
GSTIN: 33AHWPR7128M1ZH
Email: he***@*********ld.in
WhatsApp: +91 63812 04141
This Privacy Policy explains how Towels World collects, uses, stores, shares and protects personal information when you visit or purchase through our website.
- About Towels World
Towels World is an India-based e-commerce business operating from Erode, Tamil Nadu. This policy applies to information collected through our website, customer communications and related online services. - Information We Collect
Identity and contact information such as name, mobile number and email address.
Billing and shipping information, including delivery address and order details.
Transaction and payment-related information necessary to process an order. Online payments are processed through Razorpay; Towels World does not request or store your complete card PIN, CVV or banking password.
Website and technical information such as IP address, browser/device information, cookies and usage information.
Communications and information you provide when contacting customer support or requesting an exchange. - How We Use Information
To process, confirm, pack and deliver orders.
To process payments, exchanges, returns and customer-service requests.
To communicate order updates, delivery information and important service notices.
To improve our website, products, services and customer experience.
To send promotional WhatsApp, SMS or email communications where permitted and subject to applicable consent and opt-out requirements.
To prevent fraud, misuse and security incidents and to comply with applicable law. - Cookies and Similar Technologies
We may use cookies and similar technologies for essential website functions, preferences, analytics and other legitimate website purposes. You may control cookies through your browser settings, although disabling certain cookies may affect website functionality. - Sharing of Information
We may share relevant information with service providers that help us operate the business, such as Razorpay for payment processing, courier/logistics partners for delivery, technology/hosting providers, customer-support providers and professional advisers, as reasonably necessary. We may also disclose information where required by law or lawful governmental process. - Data Security
Towels World uses reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, misuse, loss or disclosure. No internet transmission or storage system can be guaranteed to be completely secure. - Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, accounting, legal, tax, dispute-resolution and compliance requirements. - Your Choices and Rights
Subject to applicable law, you may request access to or correction of personal information and may contact us regarding consent-based processing or promotional communications. Where marketing messages are sent, you may request to opt out. Requests may be made using the contact details below. - Children
Our website has no age restriction for purchasing. If a parent or guardian places an order on behalf of a minor, the parent or guardian is responsible for providing the required information and supervising the transaction. - Third-Party Links
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and Towels World is not responsible for third-party privacy practices. - Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on the website with an updated effective date. - Contact
For privacy questions or requests, contact Towels World at he***@*********ld.in or WhatsApp +91 63812 04141.